FAQ
General Information
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Absolutely! We believe everyone can benefit from therapy and that it is one of the best gifts you can give to yourself or your relationship.
Take a look at our related article: Can you Benefit from Therapy?
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To get started, you can click here or simply click any of the “Request a Session” or “Book Now” buttons to find our individual availability.
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When we are fully booked, yes, we have a waitlist in place for those who would like to work with us. We recommend checking our schedules or reaching out to us first to see if we are currently accepting new clients, as availability may vary.
When at capacity, we can be booked out anywhere between 2-5 months. This timeframe fluctuates depending on our current caseloads and various other factors.
If needed, we would be happy to add you to our waitlist. Keep in mind that circumstances like a current client getting sick or going on vacation could result in earlier openings. Don't lose hope! We will do our best to accommodate you as soon as an opening becomes available in our schedule.
Let us know if you’d like to be added to the waitlist here.
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Everyone’s situation is unique and the length of time necessary to accomplish your goals in therapy depends on your specific needs, your personal development and your commitment to the process.
If you have questions about treatment length for you specifically, the therapist you chose will be happy to discuss this with you in your sessions.
At Arrival, we want to equip you with the tools you need to thrive, which means working with you for however long it takes for you to meet your goals. Whether that is for a short time or you need ongoing support. Our care is individualized to you.
Starting therapy is an act of courage.
It's your way of saying, 'I'm ready to grow, heal, and thrive.'
Pricing and Insurance
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At Arrival, Individual Sessions are $140, and Couples Sessions are $160. Sessions usually last around 55 minutes. Our fees were updated as of January 1st, 2026.
We desire to be completely up front with you and display our fees front and center.
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No. Arrival is not contracted with any insurance providers. This means you are responsible for paying for your sessions. However, we can provide you with the paperwork (called a SuperBill) you need for possible reimbursement by your insurance carrier. That being said, it is wise to check with your insurance carrier first to see if they provide these services.
Because Arrival is not contracted with insurance, we can provide the highest quality services in the most flexible way possible, as we are not constrained by the mandates of an insurance company. At Arrival, we only take on as many clients as we can provide the best care to.
We also do not need to diagnose you with a psychiatric condition for you to be able to receive services. This works best for Arrival, as many of our clients are not coming in for treatment of a psychiatric condition, such as couples who are working on their relationships or for those who are concerned with maintaining privacy around their mental health.
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It depends. We work with clients insured by many insurance companies on an out-of-network basis. We provide you the paperwork needed by the insurance company for reimbursement.
Please understand that this will require Arrival to give you a qualifying mental health diagnosis which stays on your medical record.
If you would like to get reimbursed, the first step is to call your insurance carrier and ask them “Do I have out-of-network benefits?” If the answer is yes, you will need to follow up and ask them if you have a deductible or out-of-pocket minimum (aka how much you have to spend before out-of-network benefits kick in).
When you call them, don’t feel bad about asking them to explain anything you don’t understand. That’s what they are there for!
Therapy is one of the most meaningful gifts you can give yourself. It’s an opportunity to uncover your potential and shape a new chapter in your story.
Logistics
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Yes!
We offer Teletherapy sessions to residents of Pennsylvania and California where we are both licensed.
Additionally, Derek is also currently licensed in South Carolina.
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Yes!
We offer Extended Sessions (110 minutes) for clients or couples in crisis. These sessions provide extra time to explore pressing concerns and can also serve as an alternative to the first session for those needing additional support. For couples, we often recommend opting for an Extended Session instead of a standard Initial Intake session, though it’s not required.
To schedule an Extended Session, please call us or email us directly. These appointments aren’t available for self-booking to ensure we can properly coordinate and meet your specific needs.
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We are located at 5943 Linglestown Rd, Harrisburg, PA 17112. Our offices are in Suite A, a private and comfortable office located above The Mellow Minded Café. Check your welcome email for more detailed information.
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Arrival asks for 24-hours notice if you need to cancel a session. This allows us enough time to offer the spot to another client who may need it.
Our fee for a missed session or late cancellation is the full session rate if we can’t find another time to meet in the same week. We will always do our best to accommodate you, but please do keep in mind that our availability is limited.
This Cancellation Policy is also explained in the Intake Paperwork that we send you as a new client.